FAQs

Frequently Asked Questions (FAQ)

Welcome to the Vallora Frequently Asked Questions (FAQ) Page. We are here to provide clarity and ensure a smooth shopping experience for all our customers. If you need further assistance, do not hesitate to reach out through our Contact details below.

 

Question #1: What kind of products do you sell?

Answer: At Vallora, we offer Home Decor products, specifically Wooden Table Lamps. We proudly operate as an Own Brand.

Question #2: How long will my order take to arrive?

Answer: We know you are excited to get your new decor! Here is a breakdown of our delivery timeline:

  • Order Cut-off time: 5:00 PM (EST).
  • Processing time: 1 to 2 business days.
  • Shipping time: 3 to 5 business days.
  • Total estimated delivery: 4 to 7 business days.

Question #3: Do I have to pay for shipping?

Answer: Good news! We provide Free Shipping on all orders. We currently ship to the United State.

Question #4: Which carrier services do you use and do you provide tracking?

Answer: We use DHL and FedEx for our deliveries. Yes, we provide a tracking number for all orders.

Question #5: Where is Vallora located?

Answer: Vallora is located at 1450 S Vandeventer Ave, St. Louis, MO 63110, United States.

Question #6: Can I modify or cancel my order after placing it?

Answer: Yes, we understand that plans change. You have a 24 Hours cancellation window after placing an order. Please contact us immediately if you need to cancel.

Question #7: What is your return policy?

Answer: We aim to keep our process simple. We accept returns for both defective and non-defective products. You have a 30 Days return window to request a return. Please note that the return shipping cost is the customer's responsibility. We charge a $0 Restocking Fee.

Question #8: Do you accept exchanges?

Answer: Yes, we accept exchanges.

Question #9: When will I receive my refund?

Answer: After we receive and inspect your return, our refund process time is 7 Bussines Days.

Question #10: What payment methods and currency do you use?

Answer: Our secure payment gateway name is Paypal. The currency used on our website is the US Dollor ($).

Question #11: How can I reach customer support?

Answer: We are here to help! You can email us directly at support@vallora.shop or call us at +1 (314) 669-1663. Our working hours are Mon - Fri: 10:00 AM - 5:00 PM (EST). Our support reply time is 24 Hours.

 

CONTACT INFORMATION