At Vallora, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.

Return Window

You have 30 days from the date you receive your item to request a return. Requests made after this period will not be eligible.

Eligibility for Returns

We accept returns under the following conditions:

  • Defective Products: Items that are damaged, broken, or not functioning properly upon arrival.
  • Non-Defective Products: Items in original condition that are no longer wanted.

To qualify for a return:

  • Item must be unused and unworn
  • Must be in original packaging
  • Must be in the same condition as received

Return Shipping Costs

  • Customer Responsibility: Return shipping costs must be paid by the customer
  • We do not provide prepaid return labels

Return Label: Customer’s responsibility

Restocking Fees

  • No Restocking Fee: We charge $0.00 for all returns

Exchanges

We accept exchanges. If you need a replacement or a different version, please contact our support team within the 30-day return window.

Order Cancellation

If you wish to cancel your order:

  • Contact us within 24 hours of placing the order
  • After processing or shipping, cancellation is not possible and standard return policy applies

Contact Information

For return requests, please contact us:

Store Name: Vallora
Address: 1450 S Vandeventer Ave, St. Louis, MO 63110, United States
Phone: +1 (314) 669-1663
Email: support@vallora.shop
Support Hours: Monday to Friday: 10:00 AM – 5:00 PM (EST)
Response Time: Within 24 business hours
Contact Form: Click Here