Vallora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Vallorais powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

 

1. Personal Information We Collect

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

  • Contact Details: Including your name, shipping address, billing address, phone number (+1 (314) 669-1663), and email address support@vallora.shop.
  • Financial Information: Including payment details and transaction records. Please note that all payments are processed through Paypal in US Dollars ($).
  • Transaction Information: Details about the items you view, purchase, return, or exchange.
  • Device and Usage Information: Including your IP address, browser type, and how you interact with our website to improve your experience.

2. Sources of Personal Information

We collect information from the following sources:

  • Directly from you: When you place an order, create an account, or contact our support team.
  • Automatically: Through cookies and similar tracking technologies when you browse our store.
  • From Third Parties: Such as our payment processor (Paypal) and shipping carriers (DHL and FedEx) to fulfill your orders.

3. How We Use Your Personal Information

We use your information for the following legitimate business purposes:

  • Order Fulfillment: To process payments, arrange for shipping via DHL or FedEx, and provide you with order confirmations and tracking numbers.
  • Customer Support: To respond to your inquiries within our 24-hour support window.
  • Marketing and Security: To send promotional offers (if opted-in), authenticate your account, and prevent fraudulent activity.
  • Compliance: To comply with applicable laws and regulatory requirements in the United States.

4. Disclosure of Personal Information

We may share your personal information with:

  • Shopify: Our service provider that hosts the website.
  • Payment Processors: Specifically Paypal, to ensure secure transactions.
  • Shipping Partners: DHL and FedEx, to deliver your products to your doorstep.
  • Legal Authorities: If required by law to protect our rights or respond to legal processes.

5. Security and Retention

We implement industry-standard security measures to protect your data. However, please be aware that no method of transmission over the internet is 100% secure. We retain your personal information only as long as necessary to provide you with Services, comply with legal obligations, or resolve disputes.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access/Know: The right to request a copy of the data we hold about you.
  • Correction/Deletion: The right to ask us to fix inaccurate data or delete your information.
  • Opt-out: The right to unsubscribe from marketing communications at any time.

7. Children’s Data

Our services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with data, please contact us immediately for removal.

8. Contact Information

If you have any questions about our privacy practices or wish to exercise your rights, please contact us using the official details below: